Experience a more convenient, affordable way to access customized pawn brokerage training and support 100% online through our new virtual training and concierge level consulting services

The world is changing rapidly, and at Pawnshop Consulting Group we are dedicated to helping your pawn business not only keep up with the changes, but THRIVE. That's why we have partnered with our affiliate PawnTrain to redefine pawn shop training and support by taking our operational training services virtual and more.

Choose from more than 180 high-level training applications for the Pawn Industry that we effectively implement and teach via the cloud and through Zoom. Owners, management, and personnel on all levels can receive in-depth, customized training on various topics that are crucial to the growth of your business.

Face-to-Face Virtual Trainings on Zoom When the Time Is Right for You

Life is busy. Running a pawn shop makes it even busier. You may not have had time to set aside days to devote to our in-person trainings. With virtual trainings, you and your team can learn at a pace that works for your schedule and capacity. Even better, you'll be able to customize educational programs to suit the strengths and weaknesses within your unique organization and based on the certifications you want to receive.

Here is just a sampling of the training and subject matters we will bring to you on your computer, device, or smartphone (view more HERE):

Financial Metrics – Next Generation – Key Performance Indicator Deep Dive
Compensation Programs for Management / line level personnel
Concierge Level Service – Taking White Glove Customer Approach to the next levels
Community Involvement – What you can do to create business in your community > Custom Presentation by Pawnshop Consulting Group
Multi-Unit Management Systems – Area Management, Audit Control, Operations Support, Training & More (multi levels) > Custom Training by Pawn Shop Consulting Group
Loan Standards – Key Training
Sales Standards – Key Training
10/10/10 Layaway Programs – How to Make them Produce $ for you
Using Facebook to sell in your pawn shop
Using Google Reviews to increase traffic
TEAMS – working as part of store team
MOST (level 1 & 2) – Merchandising – Operations – Standards – Training

What to Expect from Our Virtual Pawn Shop Training Courses

Virtual trainings from PCG and PT equip you and your team with the exact education necessary to achieve your business goals. Have you noticed phone etiquette issues? We have training for that. Ready to expand your business to a new area or boost your pawn shop marketing? We have trainings for this too. Let us assess your pawn shop performance and goals and help you customize an engaging, hands-on training plan to level-up your results.

Face-to-face contact through Zoom or other online mediums means you and your team will get individualized attention and instruction to ensure your success. Most of our trainings involve two 1-1.5 hour sessions, and we remain flexible to give each student the time to absorb the content. Access the courses a la carte or embark on a comprehensive training program that covers all the bases. Whatever you choose, we break down the content into bite-size chunks, so it is easy for all to understand and implement into daily business operations. You'll see your team and business transform before your eyes. We also record every session and turn this information over to our clients for ongoing review processes.

Your instructors, Alan Nelson from PT and Jerry Whitehead from Pawn Shop Consulting Group, bring a combined 60+ years of experience in the Pawn Industry to your trainings. They've taught and advised hundreds of pawn brokers, multi-store operations, and management teams, taking businesses to new heights in profitability. PCG and PT also have a litany other of support personnel provided services in audit, ATF compliance and training, legal, accounting, store set up and support, merchandising, and we have an award-winning team that develops and builds world class websites, online marketing, content generation, and much more

Virtual Concierge-Level Services for Unlimited 24/7 Monthly Support

If you've ever wished you could have an expert standing beside you and guiding you as you run your pawn operation, we have your solution. Our virtual deluxe concierge-level consulting services give you unlimited 24/7 monthly support. You'll have full access to our seasoned Pawn Industry experts who will guide you step-by-step through all facets of our training programs and your business operations and all related necessities.

Day or night, you'll be able to reach out to your dedicated consultants who will be there face-to-face via Zoom to answer questions, talk through issues your business is facing, and offer proven, time-tested solutions to grow your business like never before. This includes all training phases customized to your unique needs, guidance on entry-level and high-level financial metrics, customer service, staff recruiting and training, community involvement, and more.

Concierge consulting packages are completely customizable and scalable and are available for 3, 6, or 12 months, depending on your business goals and budget. It's like having an expert Pawn Industry support team on staff without the full-time staff price tag.

No one in the industry is doing what we are doing for pawn shop owners, operators and businesses through virtual training, education, and consulting services. Why are we doing it? At the Pawnshop Consulting Group, we believe in the industry. We care about the industry. And we want to help your pawn brokerage business reach its full and most profitable potential. Reach out to our team today to get started.