PCG presenting at the PawnExpo in Atlanta 2025

THIS YEARS TOPIC FOR PCG :

What my life cycle in Pawn HAS illustrated what it takes to run the finest Premier Pawn Operations in the World today

MONDAY JULY 21^ST AT 1:30 PM – WILTON ROOM AT THE PAWN EXPO ATLANTA

Our content will be informative, comprehensive, and interactive.

This will be the DO NOT MISS presentation at the NPA this year!

BRIEF OUTLINE OF OUR SUBJECT MATTER IS AS FOLLOWS:

What differentiates one operation from another?

• Concierge customer service (defining next generation) 

• Customer Service VS Experience

• Appearances and imagery (importance thereof)

• How does YOUR environment – Feel – Smell – Sound & Engage

• Knowledgeable staff and operations

• Team Engagement – Group Experiences 

• Excellence in Management and Leadership in all areas

• Masterful Understanding of the KPI’s and importance thereof

  • Managing by the numbers

• Productivity Recognition / Reward / Goals

• Aggressive qualifying and lending practices

• Superior levels of quality product / Selection

• Importance of Value Pricing

• Significance of Branding – Store / Community

• Significance of online presence

  • Marketing

  • Product

  • Options

  • Communication

• Importance of technology

  • Customer Convenience

  • Constant Contact

• Utilization of technology to maximize efficiency

• Community Involvement

• Good Stewards

Jerry Whitehead and PawnShop Consulting Group, delivering up another high-level presentation at the PawnExpo.

COME SEE US AT BOOTH # 102 AT THE PAWNEXPO!!

Jerry Whitehead

Pawnshop Consulting Group, LLC.

Contact Info Click Here