Pawn Industry Education

Education Built for the Real World of Pawn

Pawn Industry Education

Better Knowledge ★   Better Decisions ★   Better Pawn Businesses

PCG education is built around a simple idea: what we teach should be practical enough to use when you get back to the pawnshop.

More Than Five Decades of Pawn Experience — Shared

Pawnshop Consulting Group brings decades of operating, management, financial and transaction experience into educational programs created specifically for pawnbrokers, managers, employees and industry organizations.

Education From Inside the Pawn Business

Pawn is a specialized business. The lessons that matter most are often learned through years of making loans, managing inventory, serving customers, developing employees, reading financial statements, solving operating problems and living with the results of management decisions.

PCG’s pawn industry education programs bring that operating perspective into the classroom, convention hall, boardroom and online learning environment. The objective is not simply to present information. It is to give pawn professionals ideas, tools and takeaways they can put to work.

If an attendee leaves with one idea that improves a loan, a sale, an employee, a customer relationship or a management decision, education has created value.

What Does PCG Teach?

Education for Every Level of the Organization

Effective education should meet people where they are. A frontline employee needs different tools than a store manager, and an owner or executive faces different decisions than either.

PCG develops educational content for owners, executives, managers, frontline employees, peer groups, associations and other pawn-industry audiences. Programs can be structured around a single subject or developed as broader management and operational education.

Industry Presentations & Association Education

PCG has spent decades delivering pawn industry education through state and national association programs, conventions, management meetings, peer groups, international programs and other professional-development settings.

Educational programs are designed to be candid, practical and interactive. The goal is to move beyond theory and create conversations around what operators are actually seeing inside their businesses.

Education Should Produce Takeaways

Jerry Whitehead often refers to the most useful lessons as “takeaways” — practical ideas that an owner, manager or employee can carry back into the business and use.

That philosophy guides PCG education. Whether the subject is financial performance, customer service, lending, inventory, employee productivity or business value, the objective is to connect knowledge to action.

PCG education can also be customized around the needs of an individual pawn business, management team or industry organization. Programs may focus on a specific operating challenge or combine multiple subjects into a broader educational session designed around the audience, experience level and specifics educational objectives of the organization.