Real Experiences. Measurable Results. Lasting Relationships.
Pawnshop consulting testimonials provide firsthand insight into the practical results and lasting relationships created through trusted professional guidance. For more than 26 years, Pawnshop Consulting Group has helped pawnshop owners, operators, investors and industry professionals strengthen businesses, solve difficult problems and make better-informed decisions. These stories reflect the measurable results, trusted relationships and long-term partnerships that have developed while serving more than 600 clients across over 40 countries.
Featured Client Story
When a family tragedy left Richard Dan unable to operate Kamaaina Loan in Maui, Jerry Whitehead answered the call. What began as an urgent consulting engagement produced stronger systems, improved retail performance, more efficient inventory movement and pawn balances that more than tripled—but its greatest result was a lifelong friendship built upon trust, service and the Hawaiian spirit of ʻohana.
“Jerry Whitehead is the real deal in the pawn business. He brings experience, practical judgment and real results, and I recommend him without hesitation.”
Richard Dan — Kamaaina Loan, Maui, Hawaii
More Pawnshop Consulting Testimonials
PCG is currently gathering additional written and video testimonials from clients, colleagues and industry partners around the world. New stories will be added here as they become available, providing firsthand perspectives on PCG’s consulting, operational, financial, valuation, acquisition, management-development and executive-advisory services.
Client Experiences & Industry Endorsements
These pawnshop consulting testimonials share firsthand experiences from pawnshop owners and industry professionals who have worked with Pawnshop Consulting Group for practical guidance, operational insight and an experienced perspective on the challenges and opportunities facing their businesses.
Stan Lukowicz — President, Loyalty Pawn | Sacramento, California
Stan Lukowicz has worked with Jerry Whitehead and Pawnshop Consulting Group for nearly three decades while growing from a single pawnshop to managing eight locations. His experience with PCG has included in-store evaluations, leadership coaching, company-wide training, competitive market analysis and more than a decade of participation in PCG’s Executive Focus Group.
“The insights I have received from Jerry and his team have been absolutely invaluable, driving our growth not only on a store-by-store basis, but on a personal level as well.”
Greg Twarowski — Owner, America’s Super Pawn | Sarasota, Florida
Greg Twarowski and America’s Super Pawn first engaged Pawnshop Consulting Group in 2010 as the company expanded from a single location into its second and third stores. PCG’s work has included operational consulting, financial analysis, KPI review and participation in PCG’s Executive Focus Group.
Greg credits the relationship with helping improve operational efficiency while providing access to a network of experienced pawn operators willing to share ideas, experience and perspective.
“Jerry brings years of experience in the pawn industry from his own ownership to having worldly current industry trends.”
Scott Paulsen — Peninsula Pawn | Seaford, Delaware
Scott Paulsen and Peninsula Pawn first engaged Pawnshop Consulting Group after meeting Jerry Whitehead at the NPA Pawn Expo in 2012. An initial on-site consultation led to a series of operational recommendations that Scott and his team implemented as they worked to strengthen the business.
One recommendation required an especially large leap of faith. After implementing Jerry’s advice regarding Peninsula Pawn’s pawn program, Scott reports that the company’s pawn balance doubled during the following 12 months—and then doubled again during the next 12 months.
“I look back to the time before we hired PCG and have HUGE doubts we would still be open without his advice.”
Scott later became a member of the PCG Executive Focus Group, which he credits with providing a different lens into other pawn operations and exposing him to new ideas, perspectives and ways of thinking.
Charles Fouche — Industry Endorsement
Charles Fouche has known Jerry Whitehead and followed the work of Pawnshop Consulting Group for more than 22 years. While Charles has not been a consulting client of PCG, his long-standing industry relationship with Jerry has provided him with a firsthand perspective on Jerry’s knowledge, accessibility and willingness to share his experience with others throughout the pawn community.
“His articles and posts on the pawn business are well versed and very accurate. His knowledge is vast and it is shared freely. A true asset to the industry. Anyone in this business should be following the PCG page.”
These pawnshop consulting testimonials reflect the long-term relationships, measurable results and industry perspective that have defined PCG’s work with pawn business owners and professionals for decades.
Share Your PCG Experience
If you have worked with Jerry Whitehead or Pawnshop Consulting Group, we would be honored to hear about your experience. Your story may help another pawnshop owner, operator or industry professional understand what committed, experience-based consulting can accomplish.
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